Refund policy

Digital goods, delivered instantly

Our products are digital files delivered the moment you pay. At checkout you consent to immediate delivery and acknowledge that, once a file has been downloaded, the 14-day cooling-off period for distance sales no longer applies to it.

When we do refund

• Nothing downloaded. If you have not opened any download link, email us within 14 days of purchase and we will refund in full.
• No catalogue arrives. If our sourcing contact has not sent your catalogue within 2 working days of you sending a valid access code, tell us. We will chase it or refund the category in full.
• Duplicate purchase. Bought the same thing twice? We refund the duplicate.

What we don't refund

• A category once the catalogue has been sent to you, because you changed your mind or found the pricing or minimums unsuitable. Minimums and prices are shown on the catalogue before you order anything.
• Orders you place with the supplying business. Those are between you and them.

How to ask

Email support@backdoorsuppliers.com from the address you paid with, including your order email and what went wrong. We reply within 2 working days. Refunds go back to the original payment method and typically appear within 5 to 10 working days.

Chargebacks

Please contact us before raising a dispute with your bank. We resolve genuine problems quickly, and a dispute on a delivered digital product will be contested with the download records.